Community Wellbeing Hub

Tauranga, Western Bay of Plenty


Tauranga City Council





Project Services:

Strategic Advisory
Feasibility Case Development
Stakeholder Workshops

Project overview

Kāinga Tupu is a multi-agency homelessness strategy for the Western Bay of Plenty. The vision of Kāinga Tupu is that “homelessness in the Western Bay of Plenty is prevented where possible, or is rare, brief, and non-recurring”.

The strategy’s action plan is constructed around the following four workstreams:

  • Prevention
  • Support
  • Supply
  • System Enablers

Under the support workstream, Tauranga City Council was tasked with leading an investigation into the development of an integrated hub to support people who are homeless, provide resources to prevent homelessness, and centralise the delivery of wraparound support services.

Veros was engaged to refine the scope to best meet the needs of the community, provide detail on a preferred option, test the feasibility, and outline a way forward for the delivery and management of this facility. 

adele h about

We are extremely proud to be working on this project, creating a place that will play such an important role for those most in need in our community.

Adele Hadfield

Strategic Projects Director

wellbeing one
wellbeing two
wellbeing three

Project outcomes

Our strategy team created a four-stage approach to deliver the feasibility study.

Stage One: Confirm the problems the project must respond to and the benefits the project must deliver.

Stage Two: Confirm the strategic context, the community, and the critical success factors of the project. The first two stages will help refine the scope of the project and develop a brief for the facility.

Stage Three: Define and evaluate a range of scenarios to identify preferred options for:

  • Potential operating models, partners, and structure.
  • Potential needs to be met, assessment of opportunities, risks and provisions required.
  • Develop a potential/preferred services mix for building occupancy.
  • Identify and evaluate potential site locations.
  • Identify a potential building design solution and the scope of the build.
  • Evaluate key aspects of build cost and ownership/lease options.

Stage Four: Provide evidence that the preferred option is the best way to respond to the problem and deliver the expected benefits.

We coordinated a series of co-design workshops with numerous funders, service providers, and organisations already collaborating to respond to homelessness and achieve the vision of Kāinga Tupu. This method meant the output was real, evidence-based, collaborative, and inclusive.

The first two stages were designed to help refine the scope of the project and develop a brief for the facility. The specific outputs of the project include:

  • Need and demand assessment
  • Potential building needs matrix/options assessment
  • Locations analysis and site identification
  • Building demand and footprint analysis
  • Conceptual imagery around a potential solution (external supplier to provide)
  • Finance and funding options
  • Management and operating models assessment/options
  • Implementation of the project plan and programme
  • Risk and issues matrix.

James Village

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