Community Wellbeing HubTauranga

Project Details

  • Project Name: Community Wellbeing Hub
  • Client: Tauranga City Council
  • Location: Tauranga
  • Completed: August 2020-December 2020
  • Services Provided: Strategic Advisory
    Feasibility Case Development
    Stakeholder Workshops


Kāinga Tupu is a multi-agency homelessness strategy for the Western Bay of Plenty. The vision of Kāinga Tupu is that Homelessness in the western Bay of Plenty is prevented where possible, or is rare, brief and non-recurring.

The strategy’s action plan is constructed around the following four workstreams:

Under the support workstream, there is an action for Tauranga City Council to lead an investigation of the development of an integrated hub to support people who are homeless, provide resources to prevent homelessness and centralise the delivery of wraparound support services.

Veros were asked to refine the scope to best meet the needs of the community, provide detail on a preferred option to test the feasibility and outline a way forward for the delivery and management of this facility. It was also requested that our team support future decision making on the project and funding discussions.


Our strategy team created a four-stage approach to delivering the Feasibility Study.

Stage One: Confirm the problems that the project needs to respond to and the benefits that the project needs to deliver.

Stage Two: Confirm the strategic context and the community and critical success factors of the project.

The first two stages will help to refine the scope of the project and develop a brief for the facility.

Stage Three: Define and evaluate a range of scenarios to identify preferred options for:

  • Potential operating models, partners, and structure.
  • Potential needs to be meet, assessment of opportunities, risks and provisions required to meet each.
  • Develop a potential/ preferred services mix for building occupancy.
  • Identify potential site locations and evaluate.
  • Identify a potential building design solution/ scope the build works.
  • Evaluate key aspects of build cost and ownership/ lease options.

Stage Four: Provide evidence that the preferred option is the best way to respond to the problem and deliver the expected benefits.

We are running a series of co-design workshops with numerous funders, service providers and other organisations already collaborating to respond to homelessness and achieve the vision of Kāinga Tupu. This method means the output is real, evidence-based, collaborative and inclusive.

The specific outputs of the project will be:

  • Needs and demand assessment
  • Potential building needs matrix/options assessment
  • Locations analysis & site identification
  • Building demand and footprint analysis
  • Conceptual imagery around a potential solution (external supplier to provide)
  • Finance and funding options
  • Management and operating models assessment/ options
  • Implementation of project plan & programme
  • Risk and Issues matrix

We are extremely proud to be working on this project, on something that will play an important role in our local community.